Nov 21st, 2006

Online petition: Steve, please do something!

To: Steve Jobs, CEO, Apple

Dear Steve,

The time has come that we, the Apple-Mac users in Greece, call upon your help and ask for Apple’s attention.

In an attempt to stimulate the interest of those responsible for the ongoing, unacceptable situation in Greece in regard to Apple products and service, the “wewantAppleGreece.com” has been created by Greek Mac users.
We, the clients and end consumers of apple products, have long been left out of every new Apple development taking place in the rest of the EU. The service and support provided by several companies in our country do not follow even the basic standards set by Apple companies worldwide.
It is extremely important for one to realize that the percentage of the Mac platform in Greece today is much higher than that presented by the incomplete Greek IMC statistics which left out details of other Mac independent importers, sales from Europe, USA, etc. Despite the bad service and lack of support in our country, we still have a surprising high - and growing! - number of Mac users.
We are faced with closed doors at the local IMC, however with the immense effort of Mac users across the country, local Mac communities have been set up to provide support and to promote Apple products within our country.
We stand united in our quest for a competitive Apple products market, as well as real help, support and service for these products, set at the same high standards as the rest of the EU.

Mac users in Greece have come together to sign this petition and call for Apple Inc. and your help to set up Apple Greece, or even better “Apple Hellas”.

Steve, please do something!

We thank you for your time and eagerly anticipate your reply.
The Greek Mac users and friends.

Sincerely,
The Undersigned

All the above text is our online petition “Steve, please do something!”. The petition was uploaded on 27th of October, 2006 and it is still accessible here; no reply from Apple Inc. until now.


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Responses

Apple Greece PLEASE!

I have heard that a company called Info-Quest has taken over from Rainbow and is now setting up Mac-authorized stores in Athens. Can anyone confirm this and report on their progress? I think it would be helpful to all Mac users in Greece.

There would be no harm to put one Apple retail store in Athens. Greeks are buying Windows because there is no Apple, Inc. presence in their country.

Those of you in Athens should check out iSquare and let us all know if it’s a viable Mac store. Web site is here: http://www.isquare.gr/store/

iSquare is actually Rainbow without the service dpt.-transferred to infoquest.

Also, those of you purchasing iPhone 4 via Cosmote, you should be warned that cosmote does not replace malfunctioning, within guarantee period iphone 4’s but services them, even though on their site they say they do not.

http://www.cosmote.gr/cosmoportal/page/EshopMicrosite/c1/CP00-CP00-CP00-CP162/c2/CP00-CP00-CP00-CP233

--under “syxnes erwthseis”

Currently, yet again, I have made a claim via Consumer’s Protection (Prostasia Katanalwth-1520) asking them to take action against Cosmote which denies replacing my brand malfunctioned new phone and insists I take back the one they repaired!!

It is our Constitutional right to ask for replacements on malfunctioning devices, no matter the brand.
a. Article 540 / Ν3043-21Αυg2002 Hellenic Legislation
b. Article 548 / Ν3043-21Αυg2002 Hellenic Legislation
c. Article 10 / Directive 1999/44 European Council

Further to the above, as per European Consumer Directive 1999/44 :

“Consumer sales and guarantees
Sellers of consumer goods within the EU are obliged to guarantee the conformity of the goods with the contract for a period of two years after the delivery of the goods.”

http://ec.europa.eu/consumers/rights/gen_rights_en.htm#gar

Why are Apple products covered by only 1 year??

Get these people in Greece some support.  With the amount of people in Greece I am surprised at the lack of sales/technical coverage there.  Step your game up.

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